RCS is the absolute worst!

Dear RCS Customer Service,

I am writing to formally lodge a complaint regarding the continued poor service I have received from RCS.

This is now the second month this year that I have not received my monthly statement via email, despite this being a basic and expected service. Additionally, I have experienced ongoing issues with the RCS app — it consistently fails at the authentication step. I accept the OTP or authentication request every time, yet it continues to state that the authentication was declined.

I have raised this issue multiple times, and no one at RCS seems to have a proper solution. It is extremely frustrating to go around in circles without any resolution. I also fail to understand the need for an additional authentication step after entering my username and password — it feels unnecessary and only adds to the frustration.

To make matters worse, I phoned customer care today and was told that my statement would be emailed to me. As of now, I have still not received it.

Furthermore, the RCS website lists multiple stores as accepting RCS payments, but when visiting these stores, I am informed that they no longer accept RCS. This means your website is not being properly maintained or updated.

This entire experience has been deeply disappointing. I will not be recommending RCS to anyone based on the service I’ve received. As a customer, I expect more reliability, accountability, and responsiveness from a financial service provider.

Please escalate this matter urgently and ensure that: 1. I receive my latest and past missing statements immediately. 2. The app functionality is reviewed and resolved. 3. The store listings on the website are updated to reflect current acceptance.