Rcs incompetence

To whom it may concern,

I have had my rcs store card for several years. I have paid customer protection insurance on this card for these years. I was retrenched in and subsequently put in a claim for my outstanding balance. Claims@rcsgroup emailed me requesting documents,UI19 certified ID and soforth,which was sent through October 2024, to date I have no response,not even to my follow up emails. RCS then handed me over for non payment. The account has been settled via the attorney you handed me over to. My account is closed, and my credit score is gone to the pits because of your failure to give me what I paid for, and now I am being asked to reapply for my credit card which will obviously be declined due to the fact that you did do what was supposed to be done in terms of covering me for loss of income.

I have spoken to several agents for 45minutes with no resolution,one of which is working from home with her baby crying and transferred me mid sentence to IUA who has nothing to do with my query!

I would appreciate some kind of competent response.