RCS Edgars Group Pathetic Service

What a bad service that u experienced that ruined my entire weekend.

On Saturday 18/03/23 I went to Pick n Pay Trade Route Mall at about 10h30 I went there to go take a few items because I thought I was going to be quick I left my kids in the car and Pick n Pay was not busy so when I went to go pay for my items using my Edgar's account the card declined I then asked the the cashier to keep the things for me while I rushed to Edgars to enquire about the my account the time was about 10h45.When I got there they first checked on their system and they told me my account was blocked and I was assisted by the Edgar's staff and the credit controller by the name of Keneilwe and they called the RCS and we waited for an hour for RCS to pick up the call (mind you I left my kids in the car) after an hour they finally answered the call the lady that answered the phone was so rude to a point where she didn't even say what her name was fine..she then did a security check to confirm everything and I wanted to know why my card was blocked she then asked to speak to the credit controller from Edgard when I passed her the phone to speak the lady from RCS rudely hung up the phone on her ear we then decided to call again we waited for about 1h30mins and I spoke to the same lady she decided to hang up again this time on my ears which was extremely rude coming from a assistant that works with costumer service and I know very well that every call is recorded in call centres for reference purposes...the bad part is that after waiting for 4hours the credit controller Keneilwe checked my card again it was still blocked meaning that I did not get any assistance from the lady from RCS but she was just rude to both me and the staff at Edgars that was a very pathetic service for a person that works in customer service department.