RCS DON'T HAVE A CLUE WHAT THEY ARE DOING

I sent a complaint to their complaints line with no response. They claim that I am in arrears with my account, which is complete ******* and told the 3 consultants who were extremely rude that I would like an email address to send them my proof of payment. The second agent who called got her supervisor Simone on the phone and with her clearance, and in a very polite manner assured me that she could see on the system that my account was payments were up to date and apologized for the mix up and the rude agents.

Didn't I then this morning get ANOTHER call from an RCS agent saying I am in arrears. I told her to check the system and the notes from Simone, which she admitted she could see and apologized for the call.

Not 5 minutes later, I received an sms from RCS stating that I am in arrears and I would need to make sure to settle the outstanding amount.

I must just add that I attached the proof of payments to the complaint sent to their complaint line, which they have not bothered to reply.

This is now ridiculous, especially since calling their help line never gets answered.