RCS CARD - REFUSAL TO CLOSE ACCOUNT, REFUND MONIES, AND KEEP CHARGING ONGOINGLY FOR NON EXISTANT SERVICE

I have requested a Credit Card replacement (03/08/2022 to rcs via email) and then later on a Cancellation, because I never received the replacement card. due to my card being taken by an ATM, at the Time i had over R800 credit on my credit card. I contacted RCS to assist with the cancellation and refund of the credit amount when the account is closed. All communications stopped (AFTER BEING ASKED FOR POLICE AFFIDAVITS, PROOF OF IDENTIFTY, PROOF OF BANKING DETAILS ETC) wrt to progress of the refund and account closure, to this date i have been charge for account, AND THIS IS STILL NOT RESOLVED... my funds taken, CONTINUOUSLY /ONGOINGLY CHARGED FOR A SERVICE, and my credit score affected. No one can confirm anything on email or give me assurance on this matter. RCS is a bunch of *****s and *********, absolutaley terrible customer support.

I am still waiting for my refunds + credit interest I should have incurred over this timeframe...

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"If you need any further assistance, please feel free to call us on ***or send an email to *** " The call centre line doesnt work either..

RCS Cards (Pty) Ltd.| Reg No. *** | Vat No. *** | Golf Park 6, Raapenberg Road, Mowbray, 7700 NCR Reg No. NCRCP 38 | FSP Reg No. FSP 44481 | RCS is a registered Credit and authorised Financial Services Provider