RCS Card Extremely bad service

RCS Card have introduced the new security enhancement on their Banking app that's used liveness verification, unfortunately on the 02 Oct 2024 when i tried to log in the app prompted me to verify myself, the face was verified successfully but it gave the message that says We are unable to proceed with your login attempt because your liveness verification status have been blocked, please contact customer service on ***. I then contacted the call Centre, and they said the call was logged for escalations and my query will be resolved between 3-5 days, it was on the 02/10/2024, the 5 days SLA need on 8th Oct 2024. I then called them and to my Suprise, no one is attending the query as it was lying with the Manager onsite.

Once again no customer service here, no feedback, no text or call just to update me and explain what seems to be issue as i am unable to use the app, not tcan the assist me at the store.

Do RCS really care about customer service, do they understand that any business that does not care about their customer will fail or have unhappy customers, what will happen if simple banking query like this can be attended with urgency when the big issue like ***** has taken place in the customer's account?

Can we trust them for constantly failing us, their customers?