RCS account and settle difficulties

On 16th November 2024, I requested the settlement balance to close my account and proceeded to make the payment via EFT through the Capitec banking app. The payment, which I made using the provider number ***5 and my RCS account number (without the trailing 7), was confirmed successful by Capitec. However, RCS has not acknowledged receipt of this payment.

Despite providing proof of payment via email on 7th December 2023 and informing you of my intention to close the account, I was later informed in February 2024 that an amount of R228.21 was still outstanding. I have since sent multiple emails with the required documentation (on 13th February 2024, 26th February 2024, and 12th April 2024) but have not received a satisfactory resolution.

I attempted to make the payment in-store but was informed that I needed a new card to link my account, which I no longer possess as it was destroyed. Efforts to link my account to a new card have been unsuccessful, and attempts to make an easy payment using the provided number at the Money Market/Till were also futile.

Their services are extremely bad and see how much money they can milk out of you to make the proses impossible to close an account with them.