Pathetic service from rcs,no sympathy to their clients.

I don't suggest anyone get credit through rcs they are quick to give credit but do not have any sympathy with their client. My wife has a game rcs account and is unemployed, I have taken over the payments to keep the account up to date for 3 years. Recently we have ran into a financial difficulty she has been calling and emailing them regarding the amount we can afford towards the account until our finances are in order and they completely disregard it. She sent through a claim for the insurance to take over and they declined it with no notification until she had to follow up speaking to numerous consultants. Each consultant she speaks to pretends to understand our situation then all they do is make an arrangement of the agreed amount and say it won't affect the account but they all lie and do the same thing then a few days after she gets threatening emails about her credit record and more useless calls from their call center all trying to make the same arrangement. Keep in mind we have closed the account and we're told that there would be no interest charged after closing which is false information. The premium when active was R500, after closing and explaining our situation all of a sudden they are demanding over R700 as the premium I have been paying R300 to honor the account during my difficult time and they call almost every second day and now we get a statement saying over 900 is due when according to our normal monthly premium calculations we are only R400 behind. The interest is still being added to the account which is R200 so basically nothing is reducing and we are paying insurance for nothing. It's daylight *******. No one cares and No one is listening even though the account is closed.