Pathetic service

Pathetic service. I was trying to buy using the RCS account, then at the store they phone RCS to verify my account. They then request to speak to me ask a few questions. Then, responded to the questions. They then say I have to send a copy of ID because I failed verifications. I ask them what is wrong in there, because none of the information requested has ever changed in the past 10 years. The account was open 3 years ago. I once encountered this last year I told them none of the info has change. I once had an account 10 years back and it was closed. It looks like when I opened the new account they never updated the details.