Ongoing Charges After Card Cancellation – No Follow-Up, No Response, Poor Systems

I am extremely frustrated to find that I am still being charged for a store card that I no longer use and had already cancelled. I went through the proper cancellation process, which included the inconvenience of physically queuing at Game — a requirement that is highly inefficient and not customer-friendly in today’s digital age.

In addition to sending multiple emails with no response, I have also had several phone calls with your agents. Unfortunately, each time I speak to someone, there is no follow-up or continuity, and I am forced to repeat my case as if it's the first time.

This level of service is completely unacceptable. I am now formally requesting:

Immediate confirmation that my account is fully closed;

A full reversal of any charges app**** after the date of cancellation;

A written assurance that no further charges will be incurred.

I trusted your service, but the lack of communication, disjointed support, and outdated systems have made this experience extremely disappointing. I expect urgent attention to this matter.