Negligent ******** Service

I have a new RCS store card and the debit order was set for the 25th which was on Sunday. I expected it to be debited on Friday but nothing so I called on Saturday to find out what was going on but the consultant advised me to make a manual payment so I decided to make the payment yesterday afternoon after calling again to be sure so that I wouldn't have a reversed debit. This morning my account was debited and obviously reversed because I made the payment. I won't pay any late penalty fees caused by your incompetence and I want the debit order canceled because you are negligent and ******** which is very costly.