Incompetence of RCS/Jet staff

I am writing this on behalf of my mother, Johanna Mashaba, regarding the ongoing issue. This matter has been unresolved for far too long, causing unnecessary frustration and distress to an elderly citizen. I sincerely hope someone can assist in resolving it once and for all.

Background & Timeline: - 2 June 2023: The account was settled in full (R2,668.41) at Jet Sandton Square. My mother explicitly requested account closure, but it was never actioned. - Prior to 2 June 2023: She repeatedly attempted to cancel the club and kids’ magazine subscriptions, but Jet consistently failed to process her request. - 5 December 2024: She mistakenly paid R605 into the Jet/RCS account while intending to pay her TFG account at Foschini using her ID number. - January 2025: Numerous calls were made to redirect the payment to the intended account, but due to delays and lack of resolution, she agreed to let Jet keep the funds in exchange for closing the account. Despite this, the account remains open, and MBD continues to harass her for payment. - Present (8 February 2025): The issue remains unresolved despite repeated efforts to engage with customer service.

It is unacceptable that my mother has been forced to continue paying for a subscription she no longer wanted, despite multiple cancellation requests. As your records should reflect, she has already paid more than necessary (given the subscriptions that were never cancelled but billed on a monthly basis). This matter must be resolved immediately by closing the account and ensuring no further charges or collections.

I expect a prompt response from someone who can take real action to resolve this.