Incompetence and bad service

*********** Staff and Bad service I settle my Game account on 18 January 2023 and for some reason the amount was not allocated to my account. A debit order then went of the account on the 20th of January.

Called them to email them and the account was only amended or allocated on the 27th of January 2023. I sent them everything they needed and they would only send response emails that seems to buy them time. Their is no accountability and these departments dont communicate with each other. They think its the customers responsibility to understand their processes and help them with their incompetence. Since the 18th January up until 2 February 2023 I have had nothing but empty promises, each consultant asks me for the same documents to send and quire frankly i had enough of their incompetence.

Today i got an email asking me for a copy of my id and proof of payment which i sent to them, this shows a lack in how the departments work together to assist customers.

This is what I want: 1. There should not be a balance owing on this account as it was settled. 2. I want the refund done asap as possible into my tyme bank account 3. I want this account closed 4. I want a closure letter. 5. I want to understand why it took so long

They can refer to the emails i sent to *** and ***.z (In fact the lady i spoke to the first time gave me the incorrect email address for refund)