Horrible Call centre staff at RCS

Literally the worst experience with the call centre l. I have been asking since February 2024 for my account to be closed, every time the agent advise me they will log the closure and I will get an email that the account is closed. Its 2 months since I paid this account in full and still my account is not closed. The call centre agent put a note on my profile stating i do not want my account to be closed after i specifically asked her to close it, she even advised me to call after the 9 April because all statements would have ran already, today when i called 10 april, i found out the agent made a note saying I do not want my account closed!!!!!!!! Now they saying i shouldnt worry because there is a zero balance. Thats not the issue, i just want my account closed!!!