Customer service and ***** department

I have been trying to get hold of the ***** department for a week now, through a telephone call as it is the only provided means of communication to reach the ***** department. Time and airtime has been wasted for days trying to reach the department. First you need to contact the customer service department, then they'll be the one transfering your call to the ***** department where you will be on hold for minutes until the call gets cut off.

Even the customer service department, to get through Themis also time and airtime consuming. At the beginning of the call, you follow voice prompts which requires security check which you will provide before you go through. Once your call has been taken you repeat the same process of your identification, email and phone numbers.

Then get transferred to the ***** department where the call is never taken after you've wasted so much airtime.

NB. It's a ********** matter that you need to escalate to the ***** department, but ***** department never takes calls. It's been a week now, calling everyday, with no assistance at Al.

It is not safe to have an account with RCS really not safe