Contact Numbers on Communications DO NOT WORK

I have a Makro RCS card and it is impossible to get any assistance on this card. There is a different contact number on every single communication they send me and none of them actually work.

I received an SMS today stating my account was due for payment on the 1st, I set up a debit order from the beginning so I went to check my bank statement and they debited my account so why am I receiving such an SMS? I tried to call the number on the SMS and it is a dead phone line. I then go over to my emails to get my account statement, I call the number on my statement and it states that I'm through to Queenspark (whatever) and gives me an option to press 1 as an existing customer, press 2 as a new customer etc. HOWEVER when you press an option it does not register and the robovoice just repeats the options. Totally ridiculous