Complaint

I have a Makro ( RCS ) card.I took that card in 2019 if I not mistake and 2020 I used it and same year I paid my balance to zero.I did not close the card,because I have plan to use it.I retrenched on the same year.from 2020 until 2021 July.my account have zero balanced.Someone enroll funeral cover on my account without informing me.that a reason why I have balance on my account.on September I paid R194 to settle my account.Last week I called RCS about my account.A lady who answered the call,told me that someone enroll financial services on my account.After I paid my account,I send email to account department to asked them to close my account.but no response from the RCS department.I received a call from RCS department about my account.they asked me to pay my account.and I asked them to clear my account and send a voice note or a signed documents where I signed.but no responsed on that