Bad Management of Accounts

We had a emergency plumbing experience in our bathroom in which we had to redo our whole bathroom.

Seeing that CTM provides accounts, we app**** and it was approved. We then redo our whole bathroom.

When my insurance paid out I wanted to settle the account. As there is an app and you can pay your account, I settled it through the app. No message popped up to say I need to contact accounts in order to settle.

I received a statement still charging me interest etc. I queried and the consultants kept saying that I was supposed to call the accounts and get a settling amount. I requested via email for a manager to call me...still no manager.

Last week I received a call that I must make payment. I requested the lady send me my reference number and the number to call to sort this out.

Today I called them and spoke to Nolu. She told me the same...when I asked why a app is given to the customer to pay the account then she actually confirmed that they do not tell you before hand that you need to call in to settle your account.

My statement for August showed that at that time the outstanding amount I paid is correct and 8 days later I am still being charged interest on an amount settled. I am not happy about this... I am sure there is a consumer law protecting me against this. I will fight this.

You can't keep taking from people.