BAD CUSTOMER SERVICE and COMPLAIN

RCS BAD CUSTOMER SERVICE & COMPLAIN:

Myself and my Partner went to Game Menlyn in Pretoria on the 11th of May 2024 (Saturday) to purchase the Cadac Gas-heater.

Then the Cashier explained what needs to be done for us to enter a Competition. For an example, to scan the barcode and how to send it. That was done and sent by us.

End of May we went to Centurion branch to make a follow-up concerning our entry. Unfortunately, the person assisted us, contacted RCS and RCS was not direct with their responses, but it shows that we did our part of sending the barcode on the receipt to them.

Then the lady at the counter next to the cellphone counter took our contacts, in order for her to make a follow-up to RCS during the week. And she did kept her promised as she called my Partner.

She mentioned that RCS says what we qualify for, it will show on our next statement. The statement came, and the was nothing showing. We don't even know what was it that we qualify for.

Then on the 29th June 2024 (this past Saturday) we went to the same branch in Centurion and found the same helpful customer service lady, at the same spot. She called RCS again but RCS landline cut us, not sure whether there was a landline interference or not. The customer service lady advised us to send an email to RCS. The department manager also recommended that, as they also don't understand how RCS work concerning our matter.

WE WERE INFORMED BY GAME STAFF THAT WE WERE NOT THE FIRST CUSTOMERS TO COMPLAIN ABOUT SUCH.

Now, our question is why we wasted our time to be convinced to enter the Competition by Cashier if we are experiencing such BAD CUSTOMER SERVICE FROM RCS or FALSE PROMISES FROM RCS. Also wasting our time to send RCS information and scanning information as advised. Even Game staff and management don't have a clue about RCS administration/s.

If we don't get a solution from RCS concerning this matter, I'll definitely take it up to CUSTOMER PROTECTION ACT, and CONSUMER COUNCIL as well.