Bad consumer experience by RCS GROUP

I recently had a credit card with Queenspark, which i opened at Savannah Mall in Polokwane. I had a credit of 10 000, and told them that i want to be on a fixed plan. Meaning that if i use a credit of two thousand i would have to repay that amount until i finish, therefore i wont pay anything anymore until i spend my credit again and repay it back.

What had happened is that i was put on a wrong plan because they kept on sending me messages of how much im owing monthly even when id not use my credit card.

Around November I then concluded to remove myself from having this credit card by making a cancellation of it because there was a huge misunderstanding on myself and the store.

I contacted the RCS group to inform them about this cancellation, i was provided an account number where i needed to make cancellation payment into and was CLEARLY told to write my name and surname as the reference number when making the payment.

In my case i then sent proof of payment showing how much was paid together With my id number and credit card account number to merely have a proof to RCS on how much i paid.

I kept making a lot of calls to an extend of even going back to the store at savana mall and mall of the north in December to get assistance, i was even told to send watsapp and countless emails but im not being assisted.

Since November 2024 i have been harassed because they kept sending me threatening mesages about taking me to credit bureau, together with the emails.

Knowing that i have a good credit score and that i never pay bills late or whatsoever but this people keep creating anxiety and stress by harassing me.

Please assist as this is taking a toll on me.