ARE YOU COMPLIANT WITH POPIA?

I have informed RCS about ***** on the 8th December via email as i could not reach the correct department via telephone on the number on the SMS i received. I submitted all documentation the morning of the 12th Jan 2023 as I was on vacation. RCS has not been contact since I informed them about the ***** or when i submitted the list of admin documentation they required to "start" the investigation. This morning - 17th Jan 2023 I was unable to reach on the numbers: *** or ***. RCS, How is it possible for a closed account to be issued with a new card without verification? You are supposed to protect the Personal information of ex-clients and not have they information compromised with ********** activities!!! How compliant are you with POPIA? Your client care in this regard has only been automated, no person to person contact with such a serious matter!