Selati Sugar Weak. Rude Mimi Foto

Purchased Selati Golden Brown Sugar 5kg from Checkers , made syrup it was so weak not strong like before. Complaint to RCL FOODS on Whatsup took 1 day for "Mimi Foto " to get back to me, asking so rude what is wrong with the sugar? For weak sugar she gave me an insulting R50.00 wi-code. Really don't appreciate customers Impolite Mimi Foto 👎