Poor Customer Service

Went on black friday weekend the 26 November 2023 and bought 4 flora lite (1kg) tubes, only to go home and find it tasted funny, i then sent an email to the customer care department on the 27 November 2023, i was given a ticket no. 51565, whos agent then rep**** 6 days later, the response email was about how strict there quality control was and some auditors reports, (so with all that strict qualty control , how did i end up with a bad tasting Flora butter,is the quality control monitored from factory up until the stores pack them on the shelves, like to know, (customer care agents name ,Mzwandile Cabe.) The agent asked for BB dates and Exp dates, to do some investigation, which i supp**** with pictures, to the RCL complaint site and the agents personal email, also explained that i returned all 4 back to the store. Till today 04 /01/2024, there has been no response or any comunication , not even an email, Very distubing how companies treat the customers who support them, Guess we are just a ticket Number for them, they should maybe change the name to CustomerDontcare Department. unless they are still busy handling all the other complaints from Blackfriday. i give up