BAD PRODUCT BAD SERVICES

I WOULD LIKE TO SHARE MY BAD EXPRIENCE WITH THE RAMA BRAND. I PURCHASED A CASE OF RAMA FROM MAKRO SPRINGFIELD ON THE 29TH OF AUGUST 2024 I USED RAMA FOR BAKING HAD A BAD SMELL AN BAD TEXTURE I REPORTED THIS LAST WEEK AGENT ZANELE RESPONDS TO MY COMPLAINT ON THE 22ND AFTER ME SENDIND A EMAIL YESTERDAY SHE RESPONDED REQUESTING A TILL SLIP WHICH WAS PREVIOUSLY ATTACHED HOWEVER I RESENT. I SENT A EMAIL FOR AGENT TO ADVISE RECEIVED MY EMAIL SHE NEVER RESPONDED I SENT LIKE 3 OR 4 EMAILS AFTER. I CALLED IN 3 TIMES AGENT FORWARDED HER AN EMAIL SHE RESPONDED TO THE AGENT SHE RECEIVED THE EMAIL BUT NEVER RESPONDED TO ME AS I ALSO REQUESTED A CALLBACK. AGENT ZANELE ONLY RESPONDED IN HER OWN TIME AFTER 5. POOR AN PHETHTIC SERVICE. AGENT SENDS AN EMAL AFTER REQUESTING ME TO SEND A SLIP WITH STORE NAME AN DATE MY SLIP HAS A LOT OF PRODUCTS TO SEND THROUGH THE DATE WAS REQUESTED WAS PROVIDED AND THE STORE PURCHASED WAS ALSO PROVIDED. I THINK THAT ALL INFO WAS PROVIDED BY ME. ZANELE IS ARROGANT AND ***********. COMPANY NEEDS TO FOLLOW UP IN REGRDS TO HER NOT ASSISTING CUSTOMERS ACCORDINGLY. SHOULD THIS NOT BE RESOLVED BY TOMMORROW AS IT TOOK AN ENTIRE WEEK I WILL BE IN CONTACT WITH COMPANY TO SPEAK TO MANAGEMENT AN HR. THIS BEHAVIOR SHOULD NOT BE ACCEPTED.