*********, unprofessional

This company was appointed by my insurer to assist with an electrical fault with my geyser. Hein from RCE Electrical was in our roof to "fix" the fault. My husband nearly touched the open wires that Hein left when he was fiddling with the wiring. He did not bother encasing it with the required protective casing. My husband could have literally died if he touched the wires! As if that's not enough, our heat pump controller system was removed without permission. I have escalated this to Santam insurers who appointed them. The work done has exposed us to harm and i am shocked at the disregard for human life, and also at the boldness in taking something that does not belong to you at a client's property. Had my husband not investigated, we would not have found out, which is clearly what Hein was banking on. Hein vehemently denied removing the controller, but when speaking to his manager a few days later, the manager admitted that Hein took the heat pump controller "because he thought he was supposed to". When I queried where it was, the manager informed me that Hein "cleared it out of his bakkie". Another gent subsequently came out to cover the dangerous open wiring, but the company manager, Charne, has been continually making false promises to query when the heat pump controller will be replaced, and has been promising to call me back or send someone out on specific dates, yet she never honors her word and takes no accountability for this. She asked me to send her the incriminating pictures and videos of the open wiring on whatsapp, and after i proceeded to do so, she ceased communication and blocked me. What an unprofessional, ********* and downright weird company.