Shocking service and ******* withdrawal

1) We had hot water and a working geyser on 17 July.<br> 2) Bosman was asked to inspect the geyser as it wasn't heating enough water.<br> 3)They replaced the thermostat and said the element was still working. I paid the bill in full on the same day.<br> <br> However, since then we had NO hot water for five days! It has been a huge struggle to get the company to rectify the situation and they have been largely uncooperative. Not once did they acknowledge their error or apologise.<br> <br> After a struggle, they came out on 20 July. The plumbers left without letting any of us know that they could not repair it. They only left a message with the domestic worker. They came again on 21 July, no luck. I received an invoice for an additional R4 515.54 eventhough we still didn't have hot water. It was only fixed the following day (during the previous call-out, the plumber turned the switch the wrong way round). <br> I mailed the company asking why I should be billed for call-outs to rectify errors made on their part. They didn't reply. Today, I received an SMS from Std Bank, notifying me that RC Bosman had deducted that amount from my account, without my consent or notifying me. This is a ******** offence.