Appalling service from this estate agency

We purchased our first home through this agency. There were a few issues with the sellers documents and the sale took longer than usual- Approx 6/7months to go through. The agent had such a poor attitude and did not communicate well with us at all. We had to get in contact with the seller and liaise with him as the agent never had answers for us. Once the sale went through and we received the email from the attornerys we were not sure what to do. We needed the agents help and was told he went overseas on holiday for 3 weeks so his mother was standing in for him. We asked the mother if we could come and fetch the keys for the house. She said she couldbt get hold of the seller and we would just have to wait as there was nothing she could do. We then went the next day to the house and the seller gave the keys etc, we tried to call the mother but she did not answer her phone. Up untill today, since the 11th of Dec we have still not received a call from the agents to find out if we have received our keys and if we have moved in etc. Also the electrical inspection which was done was not compliant and now we are having to sort this out with the company who issued the COC \*******ly""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;737969;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;16/01/07 9:55;16/01/07 8:40;Telkom LTE Uncapped - No feedback, No call.;8,21E+12;Telkom LTE Uncapped;***;I app**** for Telkom LTE Uncapped deal on the 28th of November 2015.<br> Received an email on the 28th of November 2015 with following ticket number # *** Emails said \Bid was successful and one of our agent would call you\""<br> <br> Its has been 26 Business days (Monday - Friday) excluding public holidays and I have not received any feedback or calls.<br> <br> I attempted to follow up and phoned several departments"