Bad After sales service to indirect client

Unfortunately I have no choice to write a bad review for Pools For Africa as I did for Pooltopia.

I have made contact with Pooltopia with regards to appears to be a crack that formed at the bottom of my pool after about 6 years of using it. I contacted them on 12-11-2019 and explained the situation. I was asked to take photos and send an email so that they can contact the manufacturer Pools For Africa, who issued a 10 years manufactures warranty, to come and repair the pool.

Confirmation was provided a day later from Pooltopia that the Pools for Africa was advised of the problem I waited for them to contact me, but I heard nothing and phoned them directly on 25-11-2019. I then spoke a gentleman who advise that they are aware of the problem and that they come to my house as soon as possible to see what the problem is. They did advise the are very busy due to it being season time.

I have advised Pooltopia again on 09-12-2019 that I'm still waiting for someone to come fix my pool. He advised he will speak to Pools for Africa again.

Since then I have asked again and tried to phone Pools for Africa directly, but I appears that they have closed for the year and that they will not be fixing the pool as hoped before the year is over.

As I'm wring my review for Pools For Africa I have been contacted by Pooltopia in lieu of my review of them on Hellopeter.