Poor service from RBA

<p class="MsoNormal">MY WIFE AND I BOUGHT A NEW HOUSE WITH RBA LAST YEAR (2015) JULY AND WE WERE TOLD THAT THE WHOLE PROCESS WILL TAKE 7 MONTHS. ON THE 22ND OF MARCH (2016) WE SIGNED A 'HAPPY LETTER' AND WERE TOLD THAT WATER AND ELECTRICITY CONNECTION WILL TAKE 3 TO SIX WEEKS TO BE COMPLETED. WE ARE NOW IN WEEK 7 AND NOTHING HAS BEEN DONE. WE STARTED ENQUIRING ABOUT PROGRESS 3 WEEKS AGO AND WERE SENT FROM ONE DEPARTMENT TO ANOTHER WITHOUT GETTING ANY VALID ANSWERS. WE DECIDED TO GO TO THEIR BRANCH IN PRETORIA AND WE WERE TOLD THAT WE WILL BE CONTACTED ON THE 3RD OF MAY. NO ONE CALLED SO WE CALLED THEM BACK AND WE WERE TOLD THAT THE REASON WE CANNOT MOVE IN IS BECAUSE OUR WATER ACCOUNT IS IN ERREAS. WHAT WE DONT UNDERSTAND IS HOW CAN WE BE IN ERREAS IF THE REASON WE CANNOT MOVE IN IS BECAUSE THE WATER HAS NOT BEEN CONNECTED YET. WE HAVE BEEN WAITING FOR ALMOST A YEAR FOR RBA AND OUR PATIENCE HAS RUN OUT. WHAT MAKES MATTERS WORSE IS THE FACT THAT WE HAVE TO PAY THE BANK INTERESTS WHICH KEEP INCREASING EACH MONTH AND PAY FOR RENTING AS WELL WHICH IS SOMETHING WE CAN NO LONGER AFFORD. RBA IS COSTING US MONEY WITH THEIR DELAYS AND EACH TIME YOU HAVE AN ENQUIRY NO ONE SEEMS KNOW ANYTHING. WE HAVE EVEN CONSIDERED MOVING OUR BOND TO ANOTHER DEVELOPER. THE SERVICE WE HAVE RECIEVED FROM RBA IS VERY DISSAPOINTING AND WE REGRET HAVING GONE TO THEM FOR HELP.&nbsp;</p>