Poor Service and Lack of Accountability

I bough a house with RBA and moved in around April 2015. Ever since then, my geyser has been running purely on Solar, and not dual (solar and electricity). During the whole winter season, I had to bath with cold water because of this.<br> Eventually I managed to log a call and a technician came to fix the geyser. The geyser only operated in dual mode for only one week, after which I was back to the old problem.<br> <br> After living with this mayhem, I decided to log a call with RBA again on the 5th of October 2015. I was promised a technician to come and connect my geyser to run on dual mode, as per design.<br> <br> After several weekends, my geyser is still not connected and i'm only running on solar.<br> I paid R469 000 for this substandard service and property.<br> <br> All my attempts have failed to have my geyser connected, a geyser that is till under warranty mind you.<br> <br> Don't know what to do no more!