Poor Service

<p>What an experience ! We bought a property with RBA housing, and was approved a bond by Standard Bank. Our RBA consultant Noluntu did everything right with us though it took long to finally have all paperwork in order but i give her 8 out of 10. </p> <p>We were only notified of the foundation progress to the house, no one ever phoned to update us on the project, not sure if it's a must for them to update but i hoped they will.</p> <p>We only managed to pick our stand from the map Noluntu supp****, fair enough.</p> <p>I was shocked one day i phoned their customer care to get assistance in locating the stand so that i could see the progress of my house, i was told Noluntu is not at work, and was transfered to someone who couldn't really help since there was no one at their show house.</p> <p>We phone RBA so many times for an update, one would tell us the contractor is still busy, another will tell us they still waiting for the project manager, blah blah blah..Customer care, their worst department. 6 weeks ago we were called for an appointment to view and inspect the house, everything went well accept that the lady didn't know exactly when will the house be handed over to us. </p> <p>Apparently City Of Tshwane will decide because it takes them 4 to 6 weeks before they connect the Electricity Meter. On that day of inspection we also signed the bank documents.</p> <p>Since then we have been calling RBA for update, but no one really knew anything. The only time RBA get hold of us it s when they misplaced our document</p> <p>Last week I got a call from Dipuo, the so called client communication officer, she said to me they can't find the bank documents that we signed, and i asked why and who s to be blammed, she said no one in particular but RBA, partly she blamed the driver. But we signed the forms with the inspection sheet, how come they got the sheet not the forms besides what about clients s confidentiality. Our details are not safe with RBA hence they loose bank documents with our signatures</p> <p>Anyway she apologised and sent an email with the new forms for me and my wife to sign, somehow i got the incomplete forms, but all thanks to Mandy the issues of forms got sorted.</p> <p>The proplem was when i phoned Dipuo on the number that she put on the email signature, because they had my initials wrong. Important bank document, they have my id copy but still get my details wrong, unprofessional. she told me never to call her on her personal number because she doesn't even know my stand number, she tried everything to be rude and to make me feel it, what kind of a communication officer puts contacts for clients and later tell them not to call. When i asked, she told me RBA s IT department made a mistake, is she not suppose to sort it out the her IT instead of taking it on me as a client.</p> <p>She sends me an email with her details, why can't i call her back, that s so pathetic of you Dipuo, you need life lessons</p>