No Prompt Feedback

Upon moving in i found a huge water bill waiting for me from City of Tshwane Municipality, my water and lights were blocked and final Letter of demand was slipped under my door. The following day i had to settle the account in order to have the services reinstated.I called RBA Homes to let them Know and to Ask them to refund me the money for the Water Bill that i had to pay while the House was under their watch (before i moved in on 02 February 2015).<br> <br> I emailed them water statements for December 2014 and January 2015 which are not my responsibility on the 06 February 2015 and today (12 February 2015) they haven't given me a definite answer of when they are going to refund me. This is my kids money and i need it back as in Yesterday.Why does it take so long to give a person proper feedback?This is not on please just pay me already. I have seen with other newly build houses in the Area how the guys on construction are using the water for one house to build others that's probably going to lead to other new home owners experiencing what i am experiencing...