BAD SERVICE

I bought a house with RBA and HIP, I started the process in August 2015 and now it is November 2015 and I haven't received the keys to the house. At first I struggled with their call centre agents giving me wrong information (which was inconsistent). Eventually they built the house. I signed my happy letter on the 3 October 2015 and they informed me that they submitted the documents on the 19 October 2015. When I enquired with HIP they said they haven't received the approved building plan. I sent emails, talked to their call centre and haven't had much luck with having the plan sent to the relevant people. I would not advise anyone to use RBA, they will give you horrible service and I regret doing this with them.