bad service

The whole buying of the rba home was a nightmare if I knew this will occur would have never bothered contacting RBA their services from the call centre to their contractors is beyond bad service. First the bank takes my money without being handed over the key ,then we move in ,the house is full of cracks,pipes and geyser are leaking. Contact the Call Centre only to wait for 3weeks to be assited and only assited cause I had to call and remind them. When the contractors eventually come having to miss a day at work ,they hardly do their job,Lazarus apparently is the foreman gives me attitude and doesn't do his job. The whole RBA experience is pathetic especially for a first time buyer . Nobody knows anything especially when you call the Call Centre. So unhappy.