Unreliable, Unresponsive and Uncaring

I am honestly extremely disappointed and unsatisfied. When I joined siyaya last year November, I was relieved knowing that my problems regarding my creditors would be resolved. I have been successfully debited since then. I have found staff to be unresponsive, not taking responsibility, and honestly have been passed from person to person. Whether there are different portfolio managers for queries or payments, is not my problem, my one point of contact should always provide feedback, manage expectation and inform me of any escalation to the relevant parties with their contact details. I am afraid a simple apology at this stage will not cut it. I expect feedback and results within 24 hours, I will follow process to escalate the matter up the line, and continue to do so, until I am satisfied. I am seriously regretting and doubting the choice I made when joining in November.