MF
Millicent F

1 reviews | Active since May 2015

15 May 2015, 12:12

Terrible service and impatient with customers

It is with sadness and utter frustration that after 3 months I keep on experiencing mishaps in which my portfolio is handled. As a customer I understand that mistakes often come up , but how they are handled is very important. <br> Last month when I myself as the customer kept on calling trying to fix an error that had been made by the company I was happy with the way in which the matter was handled. This month I am handed over to another portfolio manager by the name of Gadiemah/ Galiema who i find extremely impatient, rude and cuts a person off when talking. As a manager this is not the kind of behaviour i would expect to receive. <br> <br> My concern is how many other people is she giving this type of attitude to?<br> <br> I am not a person who complains but after being inconvenienced three times, I was nice and patient about it.<br> Rudeness from a manager is the last thing that I expected.<br> <br> Customer Service is important at all times when dealing with people.

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Replies (1)
Siyaya Debt Solutions
Siyaya Debt Solutions's reply18 May 2015, 10:54
Official
Hello Miss V Frans,

Thank you for bringing this matter to our attention.

Kindly note your query has been escalated to the relevant department a consultant will revert back to you shortly .

Trust the above is in order.