shocking service for desperate people

With reference to my complaint dated 25-3-15. I appreciate the customer care department trying to assist in fixing the pending issues, where creditors have not been followed up with after emails were sent in November. I am still getting threats, and what is worse, after being debited successfully since last year, have been contacted now buy the attorneys representing me, they received the file only on the 2nd of april, and I was told my creditors can do whatever they want to me currently as I am not protected. The people that approach the organization do so in desperation, and this is how they go about assisting their clients. I am not happy, I am in a state and really am not sure how to handle this going forward. Is it in fact my responsibility to constantly monitor the process as well as check up on the employees of siyaya. surely then as stressful as it would be, I would be better off managing this myself. Debt review is not a mickey mouse matter. I am extremely unhappy, and feel very very unsure and insecure about this company handling my portfolio. I do not know where I stand, and was under the illusion after they have collected a fair amount of money, they would sort