Poor service. No reaction on emails or calls.

I started with Siyaya in November2014. I paid of my debt by May after selling my house. I am still on their books. Up until now I have no idea what happened to my money. Al my accounts was 3 to 5 months in arrears when I paid my debt. They still have not open my ABSA credit card. I did not fill in the lawyers forms. To get any help is impossible. Phoning and email does not work. Their service is non existed. I am still waiting for a phone call from them 3 to 4 weeks later. I would prefer all correspondence by email so that I can keep my records up to date.