***** - Panic Assist ****

On the 24th of November I received the text below:

"Your Panic Assist R59 debit will run on 01 Dec 2017 as sold to you by Siyaya Direct ********** 052 ref SIYA ********** ********** ********** 71201. Respond to SMS if you need help" - 10:51 24/11/2017

Now reading this it give me a clear idea that Panic Assist had my Banking Details without my consent, Panic Assist has subscribed me to a service without my consent, or with me agreeing to their terms and conditions. I do not appreciate this and I feel that this is a breach of my private information.

I have called three different call centres this far. I get no response when calling; ********** 052. When I called ********** 323, I was referred to ********** 492, this call was @ 11:01, Ntando did not put me at ease at all and he could not answer my questions, I was then referred me back to ********** 323. When I call again to ********** 323 @ 11:22, I spoke with Thatho who informed me that this is not the first call I this nature the call centre is dealing with and she could not provide me with a suitable solution. I asked for the ***** Dept or Compliants, she provided me with the complaints email who have not contacted within working days as they promised. On the 27th I received a call from Lloyd from their cancellations team who reassured me that there would be no debit off my account, however today a debit went off my account. I am devastated and appalled by this.