Disgusting service, lack of response

I have had some terrible service, terrible from this company. I am extremely unhappy.They never get back to me, and when they do, there are empty promises of the plan of action, my current status any advice I may have asked. It is awfull sad, that as desperate people we approach this organization, who have no problem taking our money, but do not keep up there end of the bargain. I have only had a good expereince with two employees in the customer care department, who I have now been told I should not contact as they are not my pda manager. I have attempted to contact the legal department as well, again delays and empty promises. What is worse, is money I paid over to them, they have transferred to someone else now, and are waiting to recover that money before settling my creditors. I am completely and totally disgusted.