Very POOR service from RAY NKONYENI municipality KZN.

I have a stormwater drain that's inside my property and one of the pipes that goes underground through my yard is burst. So I have called Ray Nkonyeni nummerous times and been told that they will send someone to come look at the problem, they just came to check and said they will be back to see what the problem is and where the water is comming from because it's flooding my front lawn and is causing a muddy mess. I also called and text Mr George Henderson...the Councelor at Ray Nkonyeni, to complain about their service and also told him my problem and send him pics of the seriousness of the damage being caused, but still NO answer from them. I am fed up now and dont know what to do anymore!!!