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Dominique M
1 reviews | Active since Aug 2015
30 Aug 2015, 15:33
Ray-Ban lenses peeling
Bought a new pair of Ray Ban sunglasses 2 years ago. Shortly after one year the lens started peeling. Now head office say we need to pay more money in order to fix this defective product.
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Ray-Ban's replyOfficial
31 Aug 2015, 09:12Hello dommarot,
Good Morning
Thank you for your feedback.
RayBan comes with a 1yr warranty against any damage caused by a manufacturing error. In order for the warranty to be valid the frame needs to be accompanied by a Proof of Purchase and within the 1yr. Outside of warranty period we would usually request a co-payment to get the repair done.
Our customer service team will be in contact with you today, to discuss this.
Kind Regards
Customer Service
Good Morning
Thank you for your feedback.
RayBan comes with a 1yr warranty against any damage caused by a manufacturing error. In order for the warranty to be valid the frame needs to be accompanied by a Proof of Purchase and within the 1yr. Outside of warranty period we would usually request a co-payment to get the repair done.
Our customer service team will be in contact with you today, to discuss this.
Kind Regards
Customer Service
Ray-Ban's reply31 Aug 2015, 09:12
Official
Hello dommarot,
Good Morning
Thank you for your feedback.
RayBan comes with a 1yr warranty against any damage caused by a manufacturing error. In order for the warranty to be valid the frame needs to be accompanied by a Proof of Purchase and within the 1yr. Outside of warranty period we would usually request a co-payment to get the repair done.
Our customer service team will be in contact with you today, to discuss this.
Kind Regards
Customer Service
Good Morning
Thank you for your feedback.
RayBan comes with a 1yr warranty against any damage caused by a manufacturing error. In order for the warranty to be valid the frame needs to be accompanied by a Proof of Purchase and within the 1yr. Outside of warranty period we would usually request a co-payment to get the repair done.
Our customer service team will be in contact with you today, to discuss this.
Kind Regards
Customer Service