PG
Paul G
1 reviews | Active since Jul 2011
13 Mar 2015, 09:58
Poor Quality Lenses
I purchased a pair of Ray-Ban sunglasses ORB8305-122/9A-63/ these were the more expensive in the range of Ray-Bans. I am very disappointed to find that the lenses coating is peeling.
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Replies (1)
Ray-Ban's replyOfficial
13 Mar 2015, 14:31Hello paulgg,
Good Day Sir,
We are rather disappointed that you have received a product that has not served you correctly. RayBan does have a warranty which covers you against any material defects, which is valid with a proof of purchase from a valid RayBan Stockiest.
You may return to the store that you purchased your frame from with your proof of purchase and if you are within your warranty they will order the spare part and upon arrival should be able to fit it for you. If the store does not have the means to fit the lens, they will then need to send your frame into the repair center in CPT for fitment.
We trust that this information will serve as useful to you.
Kind Regards
Customer Service
Good Day Sir,
We are rather disappointed that you have received a product that has not served you correctly. RayBan does have a warranty which covers you against any material defects, which is valid with a proof of purchase from a valid RayBan Stockiest.
You may return to the store that you purchased your frame from with your proof of purchase and if you are within your warranty they will order the spare part and upon arrival should be able to fit it for you. If the store does not have the means to fit the lens, they will then need to send your frame into the repair center in CPT for fitment.
We trust that this information will serve as useful to you.
Kind Regards
Customer Service
Ray-Ban's reply13 Mar 2015, 14:31
Official
Hello paulgg,
Good Day Sir,
We are rather disappointed that you have received a product that has not served you correctly. RayBan does have a warranty which covers you against any material defects, which is valid with a proof of purchase from a valid RayBan Stockiest.
You may return to the store that you purchased your frame from with your proof of purchase and if you are within your warranty they will order the spare part and upon arrival should be able to fit it for you. If the store does not have the means to fit the lens, they will then need to send your frame into the repair center in CPT for fitment.
We trust that this information will serve as useful to you.
Kind Regards
Customer Service
Good Day Sir,
We are rather disappointed that you have received a product that has not served you correctly. RayBan does have a warranty which covers you against any material defects, which is valid with a proof of purchase from a valid RayBan Stockiest.
You may return to the store that you purchased your frame from with your proof of purchase and if you are within your warranty they will order the spare part and upon arrival should be able to fit it for you. If the store does not have the means to fit the lens, they will then need to send your frame into the repair center in CPT for fitment.
We trust that this information will serve as useful to you.
Kind Regards
Customer Service