JLDT
Jean Louis Du Toit
1 reviews | Active since Feb 2011
01 Oct 2015, 12:28
Bad quality!! Lense scratching!!! Disappointed!!
After having my glasses for a month there were scratches on my glasses from I don't know where, I looked after them as best I possibly could because it cost me more than R2000!! <br> I am so disappointed that they scratch so easily, I only use the 'fiber cloth' that came with the glasses and do not even use any other cloth.<br> I went into menlyn mall with the glasses to ask them why they scratch so easy and whether they could do anything, just to be told that I used my clothes to polish them!! <br> <br> <br> I want a refund!
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Ray-Ban's replyOfficial
02 Oct 2015, 13:49Hello CitizenZ,
Good Afternoon,
Thank you for your feedback regarding the RayBan frame you have purchased and thank you for supporting the brand.
We are currently not sure which model you have and do not have any further information regarding your purchase. We can however offer some insight into the Warranty Policy.
RayBan comes with a limited international warranty which covers the consumer against any manufacturing/workmanship defaults. Unfortunately the warranty does not cover scratches on lenses, we do not advertise or guarantee our lenses to be scratch proof. It is for this reason that the store in Menlyn Mall would have denied the warranty claim.
We do request that when using the cloth to clean the lens, that any dust first be removed from the lens with warm water, prior to cleaning.
We will email you directly to obtain some photographs of the scratches, so that we may further offer some feedback to you.
Kind Regards
Customer Service
Good Afternoon,
Thank you for your feedback regarding the RayBan frame you have purchased and thank you for supporting the brand.
We are currently not sure which model you have and do not have any further information regarding your purchase. We can however offer some insight into the Warranty Policy.
RayBan comes with a limited international warranty which covers the consumer against any manufacturing/workmanship defaults. Unfortunately the warranty does not cover scratches on lenses, we do not advertise or guarantee our lenses to be scratch proof. It is for this reason that the store in Menlyn Mall would have denied the warranty claim.
We do request that when using the cloth to clean the lens, that any dust first be removed from the lens with warm water, prior to cleaning.
We will email you directly to obtain some photographs of the scratches, so that we may further offer some feedback to you.
Kind Regards
Customer Service
Ray-Ban's reply02 Oct 2015, 13:49
Official
Hello CitizenZ,
Good Afternoon,
Thank you for your feedback regarding the RayBan frame you have purchased and thank you for supporting the brand.
We are currently not sure which model you have and do not have any further information regarding your purchase. We can however offer some insight into the Warranty Policy.
RayBan comes with a limited international warranty which covers the consumer against any manufacturing/workmanship defaults. Unfortunately the warranty does not cover scratches on lenses, we do not advertise or guarantee our lenses to be scratch proof. It is for this reason that the store in Menlyn Mall would have denied the warranty claim.
We do request that when using the cloth to clean the lens, that any dust first be removed from the lens with warm water, prior to cleaning.
We will email you directly to obtain some photographs of the scratches, so that we may further offer some feedback to you.
Kind Regards
Customer Service
Good Afternoon,
Thank you for your feedback regarding the RayBan frame you have purchased and thank you for supporting the brand.
We are currently not sure which model you have and do not have any further information regarding your purchase. We can however offer some insight into the Warranty Policy.
RayBan comes with a limited international warranty which covers the consumer against any manufacturing/workmanship defaults. Unfortunately the warranty does not cover scratches on lenses, we do not advertise or guarantee our lenses to be scratch proof. It is for this reason that the store in Menlyn Mall would have denied the warranty claim.
We do request that when using the cloth to clean the lens, that any dust first be removed from the lens with warm water, prior to cleaning.
We will email you directly to obtain some photographs of the scratches, so that we may further offer some feedback to you.
Kind Regards
Customer Service