RawChem International
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
RawChem International
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, RawChem International is drawing overwhelmingly negative feedback centred on its telesales practices. Customers consistently mention being offered a low cost sample or gift card, only to receive large quantities of chemicals at significantly higher invoiced amounts. A recurring theme is disputes over unauthorised deliveries, refusal to accept returns, and threats of legal action. Staff conduct is repeatedly described as rude and unprofessional. A small minority highlight efficient delivery and a useful super concentrate range, but these positive impressions are heavily outweighed by trust and ethics concerns.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
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Used this business recently? Share your experience to help others decide.
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Ingrid F
1 reviews | Active since Oct 2019
5 Dec 2025, 14:41
********* company with a script that does not correspond with service!!
This company does not conduct business ethically, they call and offer a starter sample pack and a gift card it shows up as 10ltrs of product with an absurd amount invoiced and zero on the gift card, paid the invoice, then a few months later I received a call stating that the delivery was incomplete, they will send the rest of the goods and another gift card, to which I agreed to understanding I had already paid for it. and received 20 litres and another gift card with zero on it and no invoice in box. Today I received a call from RawChem international stating I have an outstanding balance for for goods delivered. if it is not paid they will take legal action against the company I work for. Do not engage telephonically with this company, as the script for their telesales does not equate to the service!!! They will say they have recordings of the conversation but will only release for a cost. I am writing this on behalf of my employee who is not authorised to place orders on behalf of my company and is now out of pocket.
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Ingrid F
1 reviews | Active since Oct 2019
5 Dec 2025, 14:41
********* company with a script that does not correspond with service!!
This company does not conduct business ethically, they call and offer a starter sample pack and a gift card it shows up as 10ltrs of product with an absurd amount invoiced and zero on the gift card, paid the invoice, then a few months later I received a call stating that the delivery was incomplete, they will send the rest of the goods and another gift card, to which I agreed to understanding I had already paid for it. and received 20 litres and another gift card with zero on it and no invoice in box. Today I received a call from RawChem international stating I have an outstanding balance for for goods delivered. if it is not paid they will take legal action against the company I work for. Do not engage telephonically with this company, as the script for their telesales does not equate to the service!!! They will say they have recordings of the conversation but will only release for a cost. I am writing this on behalf of my employee who is not authorised to place orders on behalf of my company and is now out of pocket.
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Samantha L
1 reviews | Active since Nov 2024
31 Oct 2025, 12:51
Raw Chem - ****
"Raw Chem International" is calling me daily demanding I pay for products I did not order. They called in Feb to offer a discount package on chemicals. At the time, we were looking at getting competitive quotes so I agreed to a starter pack. Which I then paid for. A few weeks later I receive another package which I had not ordered. They claim it states on the invoice that it is part 2 of the package. I told them I dont want the products and I am happy to send them back. Now they are claiming that because we paid the first invoice we are liable for the second invoice or we must pay back the so called 50% discount on the first order.... Supposedly they are in RANDBURG. I really feel like they are ****ming us and trying to push there luck. Do I need to call a lawyer? Or must I really pay these awful people!
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Samantha L
1 reviews | Active since Nov 2024
31 Oct 2025, 12:51
Raw Chem - ****
"Raw Chem International" is calling me daily demanding I pay for products I did not order. They called in Feb to offer a discount package on chemicals. At the time, we were looking at getting competitive quotes so I agreed to a starter pack. Which I then paid for. A few weeks later I receive another package which I had not ordered. They claim it states on the invoice that it is part 2 of the package. I told them I dont want the products and I am happy to send them back. Now they are claiming that because we paid the first invoice we are liable for the second invoice or we must pay back the so called 50% discount on the first order.... Supposedly they are in RANDBURG. I really feel like they are ****ming us and trying to push there luck. Do I need to call a lawyer? Or must I really pay these awful people!
0
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Allie N
1 reviews | Active since Jul 2018
27 Oct 2025, 13:16
Stay away from RAW CHEM INTERNATIONAL
Hi everyone, Please be very cautious of a company called RAW CHEM INTERNATIONAL. They ******* us into buying substandard cleaning materials at ridiculously high prices. This was suppose to a sample. We had to pay a huge amount for a very poor product. After a long discussion with Byron de Lange, we agreed to make one final payment on the understanding that it would be the last delivery. However, another delivery arrived yesterday without our consent, which led to a very uncomfortable discussion to have the products returned. Please warn everybody to avoid similar issues.
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Allie N
1 reviews | Active since Jul 2018
27 Oct 2025, 13:16
Stay away from RAW CHEM INTERNATIONAL
Hi everyone, Please be very cautious of a company called RAW CHEM INTERNATIONAL. They ******* us into buying substandard cleaning materials at ridiculously high prices. This was suppose to a sample. We had to pay a huge amount for a very poor product. After a long discussion with Byron de Lange, we agreed to make one final payment on the understanding that it would be the last delivery. However, another delivery arrived yesterday without our consent, which led to a very uncomfortable discussion to have the products returned. Please warn everybody to avoid similar issues.
0
Replies (0)EB
Esmarie B
1 reviews | Active since Oct 2023
17 Sept 2025, 13:18
RAW CHEM INTERNATIONAL (PTY) LTD
This company is situated in Ferndale Randburg. Be very careful they will call the company and promise a voucher and a sample to test, which they actually never sent. Its all lies. They conveniently forget to tell you that they will send the chemicals to you which will be 2 x 25l chemicals at a ridiculous price. The delivery person is not allowed to take the chemicals back as no formal order was placed with the kitchen staff member. They will never sent a formal quote or invoice, beforehand . No sample will be sent, the delivery of the 2 x 25 l chemicals is the sample at an amount of approximately R3000.00. No quotation was emailed no invice was emailed. On the recording that they will sent you voucher and sample was agreed upon but they leave out that the sample is actualy not free, the sample actual will costs you approximately R3000.00 . On inquiry regarding this delivery the staff is extremely rude, no manners, no telephone ethics. They will actually raise their voice at you. They threaten to take law suite against companies, they refuse to take the chemical back as it was not ordered by the Manager. No voucher no sample was sent. Samples are free if you want companies to test it for you. STAY AWAY YOU WILL REGRET DEALING WITH THEM. DONT EVEN TAKE THE CALL FROM THIS COMPANY - RAW CHEM INTERNATIONAL PTY LTD TEL NO ***9 , email address ***
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Esmarie B
1 reviews | Active since Oct 2023
17 Sept 2025, 13:18
RAW CHEM INTERNATIONAL (PTY) LTD
This company is situated in Ferndale Randburg. Be very careful they will call the company and promise a voucher and a sample to test, which they actually never sent. Its all lies. They conveniently forget to tell you that they will send the chemicals to you which will be 2 x 25l chemicals at a ridiculous price. The delivery person is not allowed to take the chemicals back as no formal order was placed with the kitchen staff member. They will never sent a formal quote or invoice, beforehand . No sample will be sent, the delivery of the 2 x 25 l chemicals is the sample at an amount of approximately R3000.00. No quotation was emailed no invice was emailed. On the recording that they will sent you voucher and sample was agreed upon but they leave out that the sample is actualy not free, the sample actual will costs you approximately R3000.00 . On inquiry regarding this delivery the staff is extremely rude, no manners, no telephone ethics. They will actually raise their voice at you. They threaten to take law suite against companies, they refuse to take the chemical back as it was not ordered by the Manager. No voucher no sample was sent. Samples are free if you want companies to test it for you. STAY AWAY YOU WILL REGRET DEALING WITH THEM. DONT EVEN TAKE THE CALL FROM THIS COMPANY - RAW CHEM INTERNATIONAL PTY LTD TEL NO ***9 , email address ***
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