I've never experienced such treatment as someone who is customer

Some places don't deserve to be referred to as Lodges , I actually believe that this Lodge is a place of ******, ****s and also the owner is the most rude person ever. I paid money for accommodation in the first week December, they were so quick to send their bank details for me to put in the money. They were not even honest enough to inform me that they are already fully booked. I've spoken to someone named Graig since the first week of December telling him to make sure that I get the refund. It's all been lies and bad attitude on the phone, and apparently that owner was on holiday while we were promised to get a refund before the end of December. On the second week of January i directly contacted the owner, on the phone he was as rude as hell, he had the worst attitude and he swore at me and I qoute "I will pay the money before Saturday, don't **** with me" those were his direct words. He then dropped his phone without me even finishing talking to him. That owner doesn't know how to treat people and I don't know why he thinks it's okay to take long to pay my money back . He is a ****** person who doesn't deserve to be supported by people if that's how he treats customers. It's now almost the last week of January, no one responds to my text messages, the number I used to text is nolonger available. Those in that Logde are ******** and have very bad attitude towards people who are out there to support them. I wouldn't recommend anyone to go stay in that place. Worst attitude towards customers.