Worst Online Experience Ever...

My boyfriend ordered an item from Raru more than a month before my birthday. He did this to make sure that even if it arrives a few days later than advertised, it would still be on time for my birthday. When the delivery date came and went, he sent an email asking them when they expect delivery to take place, as it is a gift. They conveniently informed him that they are having problems with their supplier so they cannot confirm a delivery date. Seeing as it was already late, and they were not being clear about when delivery will actually be possible, he decided to rather cancel the order. Now, when he cancelled, the person he was speaking to told him that refunds take 5-7 days... It has now been more than 2 weeks, and he has still not received his refund. He then sent another email to Raru to query this, and another agent told him that their returns take 15-20 days. This is honestly the worst online experience we have ever had. We will not be buying from Raru again, and I will definitely be letting everyone I know to avoid them too.