Worse Service for a online retailer ever (Don't fulfill orders and incapable of giving refunds)

Worse experience ever, ordered a boardgame on the 12th of April 2022 as a birthday (3rd of June) gift for family estimated shipping was 10 - 15 Days, on the 16th of May I enquired about the order to which I got a response they are having a delay with the supplier and the logistical company, needless to say the order was canceled on the 15th of July 2022 after multiple emails from me requesting a update. on the 21st of August 2022 a second order was placed with RARU with the idea " I got the credit and the item I wanted the last time was a bit of a rare find so lets give RARU a chance to redeem themselves." order was for black Galaxy buds 2 and a lga1700 retention kit (not very hard finds). Imagine my surprise on the day that they where suppose to ship my items(24th AUG 2022) when I got a mail saying that the supplier doesn't have the black buds 2 in stock but can they interest me in green buds which I don't want so I requested a refund on the buds and a ETA on the retention kit two Days later (26th AUG 2022) I followed up on the retention kit as that is when it was supposed to be shipped to which I got a response " We are experiencing delays with this supplier but are pushing for them to have it fulfilled throughout the course of the new week." On the 30th of Aug 2022 I followed up again on the status of the order and refund. The response I received was that they are unable to give a ETA on the part and what would I like to do regarding the order, Needless to say I canceled the Entire order and Requested a refund of all my money. Every time I request a update the response is " Upon viewing your profile we note that you on XX working days since refund was requested and acknowledged . Our refunds process time is 30 days as per the Electronic Communications and Transactions Act . We ask you please bare with us we will ensure your request is processed . Now on day 30 of the refund policy after requesting yet another update I get a response "Please note we will make an inquiry with our refunds department for a date on when your refund will be processed. As soon as we have receive feedback we will update you thereof.

Sincerest apologies for the delay of your refund process."