Very bad experience with Raru online store

Shocking service from Raru. Ordered a CD for my dad for Christmas which was meant to arrive beginning of December. The order ran late and was only advised after a number of calls to the call centre. It eventually arrived 7 January! Only to find it was faulty. I had to get it returned. Received confirmation that it was indeed faulty and I would be credited. This was 25 January. I was advised my refund would be processed in 5 working days. I am still waiting and following up weekly. I have now been informed there is an issue with all refunds and I'm in a queue and should expect a refund by 16 March. Absolutely unacceptable to wait over 2 months for a refund. No accountability whatsoever.