JR
Jann R
1 reviews | Active since Jul 2012
10 Mar 2022, 11:06
Unacceptable turnaround time on refunds
Stay away!
Placed and order, receive a mail that supplier has no stock.
I requested a refund, I was told 15 working days. After 15 working days I sent an email asking when the refund will reflect, and then I was told 21 working days.
They appear to harvest interest from from late refunds as a business model.
STAY AWAY YOU HAVE BEEN WARNED!
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Replies (2)JR
Jann R's updateReviewer Update
23 Mar 2022, 13:46More info on this:
2022/02/02 placed an order and paid. 2022/02/07 received notice that product is out of stock. I tried to find a suitable replacement on their store but to no avail. 2022/02/15 requested refund 2022/02/16 request for refund acknowledged and told that my request is in the "refund queue" 2022/02/17 I was told that refund will take 15 working days 2022/03/09 (15 working days later), queried why I have not receivd anything 2022/03/10 I was told refund will be processd 2022/03/17 2022/03/23 I queried where the refund was, and was told that it was processed on the 18th, please "Allow the funds a couple of days to reflect in your account from the date of being processed" If nothing by Monday, I will open a case of ***** at SAPS. ⬆️⬆️⬆️ You have been warned, avoid at all costs!
2022/02/02 placed an order and paid. 2022/02/07 received notice that product is out of stock. I tried to find a suitable replacement on their store but to no avail. 2022/02/15 requested refund 2022/02/16 request for refund acknowledged and told that my request is in the "refund queue" 2022/02/17 I was told that refund will take 15 working days 2022/03/09 (15 working days later), queried why I have not receivd anything 2022/03/10 I was told refund will be processd 2022/03/17 2022/03/23 I queried where the refund was, and was told that it was processed on the 18th, please "Allow the funds a couple of days to reflect in your account from the date of being processed" If nothing by Monday, I will open a case of ***** at SAPS. ⬆️⬆️⬆️ You have been warned, avoid at all costs!
JR
Jann R's update23 Mar 2022, 13:46
Reviewer Update
More info on this:
2022/02/02 placed an order and paid. 2022/02/07 received notice that product is out of stock. I tried to find a suitable replacement on their store but to no avail. 2022/02/15 requested refund 2022/02/16 request for refund acknowledged and told that my request is in the "refund queue" 2022/02/17 I was told that refund will take 15 working days 2022/03/09 (15 working days later), queried why I have not receivd anything 2022/03/10 I was told refund will be processd 2022/03/17 2022/03/23 I queried where the refund was, and was told that it was processed on the 18th, please "Allow the funds a couple of days to reflect in your account from the date of being processed" If nothing by Monday, I will open a case of ***** at SAPS. ⬆️⬆️⬆️ You have been warned, avoid at all costs!
2022/02/02 placed an order and paid. 2022/02/07 received notice that product is out of stock. I tried to find a suitable replacement on their store but to no avail. 2022/02/15 requested refund 2022/02/16 request for refund acknowledged and told that my request is in the "refund queue" 2022/02/17 I was told that refund will take 15 working days 2022/03/09 (15 working days later), queried why I have not receivd anything 2022/03/10 I was told refund will be processd 2022/03/17 2022/03/23 I queried where the refund was, and was told that it was processed on the 18th, please "Allow the funds a couple of days to reflect in your account from the date of being processed" If nothing by Monday, I will open a case of ***** at SAPS. ⬆️⬆️⬆️ You have been warned, avoid at all costs!
JR
Jann R's updateReviewer Update
29 Mar 2022, 13:39Just an update - I have still not received my refund, avoid these ******* like the plague!
JR
Jann R's update29 Mar 2022, 13:39
Reviewer Update
Just an update - I have still not received my refund, avoid these ******* like the plague!